Every Payment Recovery System policy and agreement, in one place
The documents below govern your use of Payment Recovery System. Together with the Terms of Service they form the whole agreement between us. Each one states its own effective date, and material changes are announced to account owners by email at least 14 days in advance.
The contract between you and us, and the rules that come with it.
Terms of Service
The master agreement: accounts, Stripe authorisation, billing, liability, termination, and dispute resolution.
Acceptable Use Policy
What you may and may not do with the Service — prohibited conduct, restricted businesses, and how violations are enforced.
Refund Policy
Trial terms, refund eligibility, cancellation, and how billing disputes are handled.
Service Level Agreement
99.9% uptime commitment, how availability is measured, excluded downtime, and the service credit schedule.
Disclaimer
The limits of every claim we make — recovery rates, AI-generated copy, and third-party dependencies.
What we do with personal data — yours and your customers’.
Privacy Policy
What personal data we collect, why, how long we keep it, and your rights under the GDPR and CCPA.
Cookie Policy
Every cookie and storage key we set, its purpose and lifetime, and how to refuse the non-essential ones.
Data Processing Agreement
GDPR Article 28 processing terms with the SCCs, breach notification, audit rights, and the processing annexes.
Sub-processors
The third parties that process data on our behalf, what each sees, and how to object to a new one.
How the Service is secured, how email must be sent, and how to raise a complaint.
Security & Vulnerability Disclosure
Encryption, access control, PCI scope, incident response, and safe-harbour terms for security researchers.
Anti-Spam Policy
Who you may email, CAN-SPAM and GDPR requirements, unsubscribe handling, and deliverability thresholds.
DMCA & Copyright Policy
How to file a takedown notice or counter-notice, and our repeat-infringer policy.
Accessibility Statement
Our WCAG 2.1 AA conformance status per surface, known limitations, and how to request an accommodation.
Where these documents conflict, they are read in this order: (1) the Data Processing Agreement on any question of personal data processing; (2) the Terms of Service on all other contractual questions; (3) the policy specific to the subject matter — Acceptable Use, Anti-Spam, Refunds, SLA; and (4) any other page on this site, which is informational and does not vary the agreement.